Privacy Policy

Last updated: 01 September 2026

VoltaCellSa (“VoltaCellSa”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase through our website.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

Full name and surname
Email address
Telephone/mobile number
Billing and delivery address
Order and transaction information
Device and product information relating to your purchase
Information you provide when contacting customer support
Technical information such as IP address, browser type and website usage information

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Process payments and refunds
Arrange delivery of purchased products
Communicate with you regarding your order
Respond to enquiries and provide customer support
Manage returns, exchanges and warranty-related matters
Prevent fraud and protect the security of our website and transactions
Improve our products, services and website
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where permitted and where you have provided the necessary consent

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

VoltaCellSa does not intentionally store your full card number, CVV or other sensitive card authentication information on our own systems. Payment information is handled by the applicable payment service provider in accordance with its security and privacy practices.

4. Sharing of Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, including:

Payment service providers
Courier and delivery companies
Website and technology service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies where required by law

We do not sell your personal information to third parties.

5. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website and provide a better shopping experience.

You may adjust your browser settings to refuse or restrict cookies. Please note that disabling certain cookies may affect website functionality.

7. Your Rights

Where applicable under the Protection of Personal Information Act 4 of 2013 (“POPIA”), you may have the right to:

Request access to personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information where legally permissible
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Lodge a complaint regarding the handling of your personal information

Requests relating to your personal information can be directed to VoltaCellSa using the contact details provided on our website.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining business records and complying with applicable legal obligations.

9. Third-Party Websites

Our website may contain links to third-party websites or services. VoltaCell is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

VoltaCell may update this Privacy Policy from time to time. Any changes will be published on this page, together with an updated “Last updated” date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact VoltaCellSa through the contact details provided on our website.

VoltaCellSa
South Africa
Website: www.voltacellsa.co.za